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Agents FAQ

What is the cost of the application?

The cost of the application is $50 for any lease or occupant applicant that is 18 years of age or older.

What do you check when you process the application?

We outsource to a third party company Appfolio and they run credit, criminal and eviction check. We then verify employment, income and rental history.

When do you process applications?

Applications are processed only when we receive a FULL application packet. A FULL application packet consists of the following:  Application is filled out online and PAID for  All adults 18 and older fill out the application  Copies of the last three paystubs are received  Copy of driver’s license is received  Upload pet picture if applicable Once a full packet is received, applications are processed MONDAY – FRIDAY 8:00 am to 5:00 pm. Applications are not processed over the weekends or on holidays

What are your qualifications?

 You must make three times the amount of rent  No evictions on your record  If there is a broken lease in the last five years, must have re-established rental history  No Felonies  Credit is on a case by case basis. The higher the rent the more weighted the debt to income ratio becomes.  Bankruptcy MUST be dismissed or discharged  Must submit the last three paycheck stubs, if self-employed must have last year tax return  Must submit a copy of your driver’s license  Must submit a copy of your social security card  Pets are a case by case basis. No dangerous breeds  Anyone who is 18 or older MUST submit an application  The total number of occupancy must not exceed two persons per bedroom

My client filled out the application online, where do I send pay stubs, copy of driver’s license and social security card?

Remember your client need to attach them to their application at the time they are filling out the application but in case of any problem you can email them to listing@YourDreamRE.com or you can fax them to (832) 404-6142.

How long does it take to process an application?

Applications take between 24 – 72 hours to process. We run credit, criminal and eviction history, we verify employment and income and we verify rental history. Getting in touch with previous landlords and employers can take a couple of days.

If my client gets denied do they get their money back?

No. If your clients are denied because they do not qualify they do not get their money back.

How do I know if my client has been approved?

Someone from our staff will contact you within 72 hours and let you know if you have been approved or denied.

How many applications do you run?

Your Dream Real Estate Property Management operates on a first come first serve basis when running applications. Only completed, PAID for applications will be run.

How long will you hold a property?

Your Dream will hold a property up to 15 days in most cases. However, this is a case by case basis as each of our owners has different guidelines on how long they are willing to hold a property.

Do you take pets? If so, are there any additional costs?

Pet policies vary from one homeowner to another. Some owners do not permit pets, while others restrict type and/or size of pets. No more than two pets per household are permitted without specific owners’ approval. Property Insurance Companies do not allow certain particular Breeds, either purebred or mixed. Therefore, dogs fully or partially of the following breeds will be rejected: Akita, American Bulldog, Bullmastiff, Mastiff, Chow, Doberman, German shepherd, Husky. Presa Canario, Pit Bull, Siberian Husky, Staffordshire Terrier, “Wolf Dog”, Bull Terrier, Pit Bull Terrier, Rottweiler and any combination of these. Tenants will be evicted for misrepresenting any of the above type of dog, as well as for being in possession of any poisonous, dangerous, endangered species or otherwise illegal pet. Our pet policies are strictly enforced, and any breach will be grounds for termination of your lease agreement at tenant’s expense. A $250 pet deposit is required for each pet. There is an additional $250 Non-Refundable Pet Fee for each pet. Some owner will charge monthly rent for per pet as well. Special consideration is given to “Service Animals” that assist a tenant with special medical needs (Please provide proper documentation). We require with your application, a picture of each pet that will be on the property. Please have pictures of pets ready to upload when applying. We may require you to bring the dog(s) to our office for approval. No Aquariums larger than 10 Gallons allowed. No ferrets, reptiles or rodents of any kind are permitted as pets. All birds must be confined in cages and not allowed to reside outside their cage.

My client filled out an application but you already accepted an applicant. Does my client get their money back?

Yes. If we do not run an application we reimburse the money. It will take approximately 7 – 10 business days for a check to be cut.

I have a copy of my client’s credit report, can you use this one?

No. We obtain a new credit report for each applicant.

How do I show one of your listings?

You can call us at (832) 404-2030 or toll free (844) 35 DREAM.

How do I get in contact with the listing agent?

You can call us at (832) 404-2030 or toll free (844) 35 DREAM.

What happens once my client is approved?

Once your client is approved, the Your Dream Real Estate team will create a lease package and send it through DocuSign to you and your client. Your client has 24 hours to sign the lease. If the lease is not signed within 24 hours, Your Dream Real Estate will run another applicant. Your applicant will not be reimbursed their application fee. Your client has 48 hours to get the security deposit to our office. If the security deposit is not in our office within 48 hours, Your Dream Real Estate will run another applicant. Your applicant will not be reimbursed their application fee.

Who do I make the check for the security deposit and first month rent out to?

Two checks need to be written due to accounting purposes. Both checks are written to Your Dream Real Estate.

My client is moving in the middle of the month, why do they have to pay the first full month rent?

Your client will pay the first month rent when they come in to pick up the keys and go over the lease with Your Dream Real Estate. Your client will pay a pro-rated rent the second month. The client pays the full month rent up front so that the agents can get paid.

I have not received my commission yet, who do I call?

E-mail the info@YourDreamRE.com. We will review to make sure the paperwork went to our broker. We process all commissions after seven (7) days. If you need more information please contact Your Dream Real Estate at (832) 404-2030.

Do I need to come to the office with my client when they pick up their keys?

No. But you are more than welcome to come to the office when they pick up their keys.

My clients want some work completed to the house prior to moving in, what is Your Dream Real Estate process?

Since we create the lease, it will be important that you email tenant@YourDreamRE.com any maintenance that your clients require. Our team will go to the owner for approval. If approved, our team will write the maintenance items in the lease. Your Dream Real Estate will do their best to get all issues resolved prior to move in.

My Client was accepted and paid the security deposit, now they want to back out, what happens?

If your client signed a lease agreement and paid the security deposit their security deposit will be forfeited to the owner. Please have your clients make sure they are going to move forward before signing the lease agreement.

Download our Rental Application Process Criteria PDF

Understand our Pet Policies

Agent Referrals

  1. Are you tired of losing your clients when you did all the hard work to find them?
  2. Would you like to get a referral commission for those leads and KEEP the sale when the owner is ready to sell or buy?
  3. Have you ever leased a home for your client and then lost out on the sale a year later because the client “forgot” about you?
  4. Do you get leads to lease a property but would rather focus on sales?
  5. Do you manage a handful of properties now because you don’t want to lose the potential business on a re-lease or a future sale?

Alleviate the Headaches of Managing Properties by referring them to us!

Increase your business by selling, buying and leasing not by dealing with maintenance, taxes, accounting, property law, insurance, evictions, collections, etc. Have the ability to hang your license with any broker, as many brokers do not allow their agents to manage properties. No longer have to worry about keeping extra E&O insurance Reduce the risk of being sued.

Property Managers have the highest rate of being sued.

You do not need to learn about:

  1. Liability of workers in the home
  2. Liability insurance for your broker and you
  3. Fair Housing Laws/Discrimination Suits /Texas Property Code
  4. Background checks on the people that are both living and working at the property.
  5. When to give back the security deposit and how much legally to give back.
  6. Placing a qualified tenant legally evicting a deadbeat tenant